We really hope you love your LAMODA order, however, we understand that sometimes you never know until you try! If you do need to make a return you’re welcome to do so within 14 days of receiving your order.
WHAT ISN’T ELIGIBLE FOR RETURN?
There are some item(z) we cannot accept:
• Pierced jewellery, opened cosmetics, hats, headpieces, bralets, bodychains, socks
• Shoes that are dirty, scuffed, worn or returned with missing or damaged boxes
• Shoe boxes must be in a re-saleable condition (not taped up or damaged)
• If your return comes back with any of these ineligible items we won't be able to issue a refund or credit – sorry GRL!
• Please note, if 14 days have expired then unfortunately, we are unable to accept your return.
HOW DO I SEND BACK MY RETURN?
UK
• Fill out your return form with order number, product code and reason code for return (without your order number we’re unable to process the return!)
• Repackage the item in the original box and packaging.
• Use the Royal Mail label.
• Take your parcel to any Post Office and obtain proof of postage.
• We will deduct £2.99 from your refund amount if you choose to use our label along with the initial shipping cost.
• You are of course, free to send back unwanted items without this label, some customers find our cost much cheaper, (especially if it is a heavy AF package!).
• If you don't want to use our label and prefer to arrange your own return, send your parcel to:
LAMODA RETURNS
UNIT 17
WHEEL FORGE WAY
TRAFFORD PARK
M17 1EH
HOW DO I SEND BACK MY RETURN?
INTERNATIONAL
• Fill out your return form with order number, product code and reason code for return (without your order number we’re unable to process the return!)
• Repackage the item in the original box and packaging
• We will deduct the initial outward shipping cost from the total refunded amount.
• Using your preferred returns service please send to:
LAMODA RETURNS
UNIT 17 WHEEL FORGE WAY
TRAFFORD PARK
M17 1EH
•Unfortunately we are unable to cover the cost of returns or any original postage costs paid for international customers.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
• Processing returns takes up to 7 working days after they are delivered to our warehouse, we will get to your return ASAP!
• Once registered your refund will be processed back to your original payment method and reflect in your account within 5 – 10 working days.
CAN I EXCHANGE SOMETHING?
UK
Size not right? Good news is we offer free exchanges for UK customers.
• Please follow return steps above, fill out your returns form with reason code and make note of the product code and size required for exchange.
CAN I EXCHANGE SOMETHING?
INTERNATIONAL
• Sorry girl we don’t currently offer exchanges for our international customers. If you'd like to change your item we can suggest returning your item for a refund and placing a new order.
• Please follow steps above on how to return.
