IMPORTANT DELIVERY INFO:
All orders placed after 4pm GMT will be processed the next working day.
Our offices are closed over the weekends. Orders placed after 4pm on a Friday will be despatched the following Monday.
Please note that our couriers often do not deliver on a weekend so if you require this, please select Saturday delivery at checkout (UK customers only).
The delivery timeframes shown below are listed as a guide only, due to unforeseen circumstances this may occasionally change.
Standard delivery: £2.95 (3-7 working days)
Express delivery: £4.95 (1 working day, order before 4pm weekdays) FREE when you spend over £50!
Saturday delivery: £7.99 (Order before 4pm Friday)
Please note our express delivery service excludes the following postcodes: AB31-AB39, AB41-AB56, BFPO, BT (ALL), EI (ZZ75) (ALL), FK17-FK21, G83, GY (ALL), HS1-HS9, IM (ALL), IV (ALL), JE (ALL), KA27-KA28, KW1, KW10-KW99, PA20-PA99, PH15, PH17-PH99, TR21-TR25, ZE (ALL). We apologise for any inconvenience caused by this.
FREQUENTLY ASKED DELIVERY QUESTIONS...
WHAT DOES "WORKING DAY" MEAN?
Our delivery timeframes are measured from the date after despatch. Where stated, "working day" indicates a weekday, Monday to Friday and excludes weekends and bank holidays.
Our offices are closed on bank holidays.
WHAT HAPPENS IF MY PARCEL IS RETURNED TO YOU AS UNDELIVERED?
Should a parcel be returned to us undelivered, we will inform you straight away. If the postal service returns a package to us for any reason, you will be notified immediately to arrange for re-shipment at your expense. Initial shipping costs are non-refundable as the post office does not reimburse us for the returned to sender package. Once the address is verified and the postage is paid in full - which is subject to the exact amount rather than the initial flat rate charge - the package will be shipped out immediately. Please make sure to enter your correct address at checkout to avoid returned to sender. Alternatively, we can process a refund, deducting the original shipping costs.
WHAT HAPPENS IF MY PARCEL IS LOST?
If you have not received your order, we will need to raise a full investigation with our couriers which can take up to 2 weeks. Once we have a resolution, we can re-despatch your order (stock willing).
WILL I BE CHARGED CUSTOMS FEES?
Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer. Unfortunately, LAMODA has no control over these charges and we are unable to tell you what the cost may be, as customs policies and import duties vary widely from country to country. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives. If you refuse a parcel, please note you will be liable for the return fee charges from the courier and customs charges if applicable. These charges will be deducted from the cost of your refund. If your parcel is destroyed at customs we will be unable to issue a refund.